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STORE POLICY

Things You Need to Know

Returns Policy

At Paisley Pig we want you to be totally satisfied with our products.

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item is considered to have a major problem by us.

This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

If the problem is considered not major, we will repair the item within a reasonable time. If it can not be repaired in a reasonable time we can choose to refund or send a replacement.

  • Please keep your proof of purchase —e.g. your receipt.

  • Returned items must be sent in original packaging, including any accessories, manuals, and documentation

  • Return shipping is at the purchasers cost

 

Cancelling Orders

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section below). Please note that the cost of this return has to be paid by the customer.

Refunds

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products.

For non-defective items, refund excludes all shipping and handling fees. A restocking fee of 25% of the GST inclusive purchase price of the item will apply to the return, unless the cost to collect/return the item is greater, in which case the cost to collect/return the item will be the amount of the restocking fee. The restocking fee will be deducted from the amount credited to you in relation to the return.

For Change of mind purchases we do not offer refunds.

Shipping Times

Unfortunately we cannot guarantee shipping times as a third party provides this service and transit times can vary. We use both Courier companies and Australia Post and endeavor for you to receive your order by the best available service.

Express Service - If paying for the express service we will pick and pack your order on the day of your order and if possible ship via the fastest option on the day of your order. However we cannot guarantee the courier will pickup the order the same day. We cannot guarantee any shipping times with this service as a third party is providing the service.

Due to ongoing Shipping cost changes and cost escalation, bulky and/or multiple items or orders  to regional areas outside normal postage/courier areas will need to be quoted separately. The price quoted at time of checkout for these type of shipments may not be accurate and we will contact you prior to shipping your order with any additional charges. You can contact us prior to your order for shipping quotes for these type of shipments.

 

If you wish to pick up your items, please contact us and arrange a time - Wednesdays 9am-12pm Only (excluding Public Holidays)

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